Help center
Find answers to common questions or reach our support team.
Frequently asked questions
How do I order water with WATR?
Message us on WhatsApp at +962 7 9073 8995. Tell us your area and how much water you need, and our team will guide you through ordering. You can order for now or schedule a delivery for later.
What areas do you deliver to?
WATR serves customers in Jordan. Send us your address on WhatsApp and we will confirm whether we deliver to your area.
How can I track my order?
Once your order is confirmed, you can follow your delivery in real time, from dispatch to your door.
What payment methods are accepted?
Payment options are confirmed when you order. If you have a question about a payment method, contact us on WhatsApp at +962 7 9073 8995.
How do I contact customer support?
Reach us on WhatsApp or by phone at +962 7 9073 8995, by email at support@watrjo.com, or through our Instagram and Facebook pages.
How do I delete my account?
You can request account deletion from the app settings or by emailing privacy@watrjo.com. See our Delete my account page for full details.
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