Delete my account
How to request deletion of your WATR account and personal data.
Option 1: Delete from the app
- Open the WATR app on your device.
- Go to your account or profile settings.
- Select "Delete account", or contact support if you do not see the option.
- Confirm your request when asked.
Option 2: Request by email
Send an account deletion request to privacy@watrjo.com from the email address linked to your account. Include your registered phone number so we can verify your identity.
What happens after deletion
Once we verify your request, we deactivate or delete your account and personal information from our active databases. We may keep limited information where the law requires it, or for fraud prevention, troubleshooting and legal compliance. Any kept data is isolated from further processing until it can be deleted.
Data retention
Personal information is generally kept for up to one (1) month after an account is closed, unless the law requires a longer period. For full details, see our Privacy Policy.
Need help?
Contact us at privacy@watrjo.com or visit our Help center.